verbal de-escalation

Clinical Update

Principles of Verbal De-Escalation

Topics: aggression | Agitation | Emergency Department | verbal de-escalation

When our patients become agitated and threatening, we often think first about chemical or physical restraints—especially when staff’s physical safety seems at imminent risk. But it’s important to remember that coercive interventions can be humiliating and may lead to more agitation and violence. In fact, research indicates that restraints are corr

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