• Home
  • Store
    • Newsletter Subscriptions
    • Multimedia
    • Books
    • eBooks
    • ABPN SA Courses
    • Social Work Courses
  • CME Center
  • Multimedia
    • Podcast
    • Webinars
    • Blog
    • Psychiatry News Videos
    • Medication Guide Videos
  • Newsletters
    • General Psychiatry
    • Child Psychiatry
    • Addiction Treatment
    • Hospital Psychiatry
    • Geriatric Psychiatry
    • Psychotherapy and Social Work
  • FAQs
  • Med Fact Book App
  • Log In
  • Register
  • Welcome
  • Sign Out
  • Subscribe
Home » E-mail Communication with Patients

E-mail Communication with Patients

December 1, 2006
John M. Grohol, PsyD
From The Carlat Psychiatry Report
Issue Links: Learning Objectives | Editorial Information | PDF of Issue
John M. Grohol, PsyD Dr. Grohol is CEO, PsychCentral.com, and author, The Insider’s Guide to Mental Health Resources Online (Guilford, 2003). Dr. Grohol has disclosed that he has no significant relationships with or financial interests in any commercial companies pertaining to this educational activity.

Dr. Grohol, you frequently speak on the use of e-mail in clinical practice. Can you give us some guidelines for how we should most appropriately use e-mail with our patients?
The first thing I recommend is that physicians and therapists give a good amount of thought to their own boundaries around e-mail communication with patients. One of the crucial questions is, under what circumstances should patients e-mail you? Some clinicians limit e-mails to administrative issues, such as appointments and prescription refills. Others allow patients to ask significant questions about treatment. Another important issue is how quickly patients should expect you to respond. Many patients expect that e-mail should be responded to immediately, but that isn’t feasible in most practices. So you may adopt a policy of reading and responding to all your patient e-mail on one or two specific days per week.

Responding to e-mail can take a lot of time. Are we allowed to charge for e-mail contact?
Yes, you can certainly charge a fee. In fact, there is an AMA CPT code for e-mail consultation, 0074T, but most insurance companies will not reimburse for this code yet. Many practitioners set an out-of-pocket fee for e-mail contact, and this will typically be in the range of $20 to $25 per consultation. Patients are very often willing to pay this in order to have some clinical contact between face-to-face sessions. The key is to develop your own electronic communication practices, and to discuss them with your patients ahead of time.

What can go wrong with e-mail therapy?
The worst case scenarios have to do with confidentiality issues. Unless you use a paid service to encrypt clinical e-mail, such as Medem (see side bar), e-mail is not secure. In many households there is only one computer, and if everybody in the family has access to it, spouses and children might read messages to and from a therapist. Some people also worry about strangers hacking in and reading confidential e-mail, but in my experience this is rarely an issue, because hackers are unlikely to spend much energy in order to read someone’s e-mail to a doctor. They’re usually trying to get into bank accounts!




Medem: A portal for confidential clinical e-mail
Medem is an electronic healthcare company that allows physicians to quickly set up a website for their patients to access, and sets up an encrypted system for patient-doctor email communication. The yearly cost for the service is $295 – see www.medem.com for details.

HIPAA and E-mail
Contrary to common belief, HIPAA (the Health Insurance Portability and Accountability Act) does not require that you encrypt email to patients. You must take “reasonable” precautions to preserve the privacy of e-mail  communication, such as not sending it to the wrong person, not allowing unauthorized personnel to view your monitor, and adding a confidentiality
statement at the end of your message. See TCPR July 2005 for details on HIPAA.
General Psychiatry
KEYWORDS practice-tools-and-tips
    John M. Grohol, PsyD

    More from this author
    www.thecarlatreport.com
    Issue Date: December 1, 2006
    SUBSCRIBE NOW
    Table Of Contents
    Handheld Drug Information: Which Software Works Best?
    E-prescribing: The Time is Now!
    Computer Technology and Psychiatry
    E-mail Communication with Patients
    Internet Resources for Psychiatrists
    DOWNLOAD NOW
    Featured Book
    • MFB7e_Print_App_Access.png

      Medication Fact Book for Psychiatric Practice, Seventh Edition (2024) - Regular Bound Book

      The updated 2024 reference guide covering the most commonly prescribed medications in psychiatry.
      READ MORE
    Featured Video
    • KarXT (Cobenfy)_ The Breakthrough Antipsychotic That Could Change Everything.jpg
      General Psychiatry

      KarXT (Cobenfy): The Breakthrough Antipsychotic That Could Change Everything

      Read More
    Featured Podcast
    • shutterstock_2622607431.jpg
      General Psychiatry

      Should You Test MTHFR?

      MTHFR is a...
      Listen now
    Recommended
    • Join Our Writing Team

      July 18, 2024
      WriteForUs.png
    • Insights About a Rare Transmissible Form of Alzheimer's Disease

      February 9, 2024
      shutterstock_2417738561_PeopleImages.com_Yuri A.png
    • How to Fulfill the DEA's One Time, 8-Hour Training Requirement for Registered Practitioners

      May 24, 2024
      DEA_Checkbox.png
    • Join Our Writing Team

      July 18, 2024
      WriteForUs.png
    • Insights About a Rare Transmissible Form of Alzheimer's Disease

      February 9, 2024
      shutterstock_2417738561_PeopleImages.com_Yuri A.png
    • How to Fulfill the DEA's One Time, 8-Hour Training Requirement for Registered Practitioners

      May 24, 2024
      DEA_Checkbox.png
    • Join Our Writing Team

      July 18, 2024
      WriteForUs.png
    • Insights About a Rare Transmissible Form of Alzheimer's Disease

      February 9, 2024
      shutterstock_2417738561_PeopleImages.com_Yuri A.png
    • How to Fulfill the DEA's One Time, 8-Hour Training Requirement for Registered Practitioners

      May 24, 2024
      DEA_Checkbox.png

    About

    • About Us
    • CME Center
    • FAQ
    • Contact Us

    Shop Online

    • Newsletters
    • Multimedia Subscriptions
    • Books
    • eBooks
    • ABPN Self-Assessment Courses

    Newsletters

    • The Carlat Psychiatry Report
    • The Carlat Child Psychiatry Report
    • The Carlat Addiction Treatment Report
    • The Carlat Hospital Psychiatry Report
    • The Carlat Geriatric Psychiatry Report
    • The Carlat Psychotherapy Report

    Contact

    carlat@thecarlatreport.com

    866-348-9279

    PO Box 626, Newburyport MA 01950

    Follow Us

    Please see our Terms and Conditions, Privacy Policy, Subscription Agreement, Use of Cookies, and Hardware/Software Requirements to view our website.

    © 2025 Carlat Publishing, LLC and Affiliates, All Rights Reserved.